1. Cancellations and Rescheduling
• We require 48 hours’ notice prior to your appointment start time to cancel, reschedule, or make changes. Notifications must be provided in writing via email or text during our business hours (as listed on our website). Social media messages are not accepted.
• If adequate notice is not provided (48 hours), a $100 cancellation fee will apply, and your deposit will be forfeited.
• The $100 deposit is non-refundable but can be transferred to a rescheduled appointment if the cancellation is made in accordance with our policy.
2. Deposit Terms
• A non-refundable $100 deposit per person is required at the time of booking for all appointments. This deposit secures your booking and is deductible from your treatment cost on the day of your appointment.
• If you reschedule or cancel within 48 hours, the deposit is forfeited. Deposits held on file must be used within 12 months of processing; otherwise, they will expire.
• In the case of a cancellation or reschedule within 48 hours, all payments, including the deposit, are non-refundable and non-transferable. If you pre-pay for treatments, the full amount paid will be forfeited.
3. No-Shows
• No-shows without any prior contact will incur a fee equal to 100% of the treatment cost, including the $100 deposit, and will be payable before you can book another appointment.
• If no contact is made within one hour of the scheduled appointment, the same policy applies, and no future online bookings will be accepted until the outstanding balance is paid.
4. Late Arrivals
• If you are more than 15 minutes late, please notify us as a courtesy. We may not be able to accommodate you if it disrupts the schedule.
• If we cannot proceed with your appointment due to lateness, your deposit will be forfeited and cannot be applied to future bookings. We will try to accommodate late arrivals when feasible.
5. Arrivals with Children or Pets
• To ensure a safe environment, please attend your appointment without children or pets. During your treatment, you will not be able to care for them and unfortunately, we do not have the license to look after them on your behalf. If you arrive with them, your appointment will need to be rescheduled, and your $100 deposit will be forfeited to cover the missed appointment.
6. Refunds
• Refunds will only be provided in accordance with Australian Consumer Law, for faulty services or products. We do not provide refunds for change of mind or where treatments/products are deemed unsuitable for your personal circumstances. We encourage consultation with your dentist or health professional to ensure our services are right for you prior to booking an appointment.
7. Consent and Expectations
• To provide you with the best possible service, please complete all consent forms and inform your technician of any factors that may affect your treatment. It is also important that you have realistic expectations regarding the outcomes of your treatment.
8. Mobile Bookings
• Mobile bookings incur a $25 travel fee within 20km of our Beaufort Street location. The travel fee is waived for bookings of 4 or more people.
Thank you for your understanding and cooperation, which allows us to continue providing excellent service to all of our clients. For any questions or clarifications, please feel free to contact us.
This version ensures all relevant details are covered, with no redundancy or repetition. Let me know if any further adjustments are needed!
Any bookings that are unable to go ahead due to COVID-19 government-enforced cancellations or closures will be given a credit note with no expiry date.
